Zonar
Customer Service Representative
Cali, Valle del Cauca, Colombia - Full Time
At Zonar, we strive to provide customers with exceptional service through calls, Email and Chat. Service is what has always Zonar stand out from our competitors and allows us to be the successful company we have become. This person will bring a love of support and technology ensuring our customers are successful.
Key Responsibilities and Duties:
- Respond to internal & external customer requests via phone, email or chat
- Document, track and monitor problems to ensure timely resolution of customer issues
- Escalate problems as necessary
- Validate and process qualified hardware returns
- Cross collaborate with internal departments
- Provide support to internal employees
- Ensure our customers succeed with Zonar products and services
Knowledge, Skills, and Abilities:
- Prior customer Support experience Preferred but not required
- Good written and verbal communication skills
- Time Management
- Outstanding customer support skills
- Proficient in Microsoft Office, Excel, Word & Outlook
- Prior Customer Relationship Management software experience a plus
- Good problem-solving skills
- Ability to work alone or in a group to solve complex problems
